Shipping & Returns

Payment Policy

Accepted Methods of Payment

Debit or Credit Card (Visa, Master Card, American Express, Discover)
Third party services such as: Pay Pal, Google Pay, Apple Pay, etc.

Credit Card Charges

Your credit or debit card will be charged upon completion of checkout. If we are unable to fulfill your order for any reason your credit or debit card will be refunded, and you will be notified by email.

Shipping & Pickup Policy

Turn Around Time/Roasting Schedule

We have two roasting days, Tuesday and Thursday.

Orders received Friday thru Monday will be roasted on Tuesday and shipped on Wednesday.

Orders received on Tuesday thru Wednesday will be roasted on Thursday and shipped on Friday.
Local pickup orders will be roasted on Thursday, and available for contact-less pickup on Friday

Orders made available for local pickup will be held for thirty (30) days and then discarded unless otherwise arranged.


Shipping is via USPS Flat Rate, and is delivered to USPS within one business day of the order being completed and packaged.

Order Tracking

We will update your order with the tracking information.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Return Policy

100 percent satisfaction or 100 percent money back.

How To Return An Item

Merchandise items must be returned within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking # and pre-paid UPS shipping sticker (or you may return the items directly to our brick-and-mortar location).

2. Mail your returned item to:
Brick & Mortar Coffee
1666 E St Louis St
Springfield, MO 65802

3. Include in your package a signed letter stating the reason for your return and the original receipt.