FAQ

Frequently Asked Questions:

When will I receive my coffee?

We roast on Tuesdays and Thursdays. Orders are packaged and shipped the following day. USPS Flat Rate Priority normally delivers in 2-3 days.

How will my delicious coffee ship?
All U.S. orders will ship USPS Flat Rate Priority. Packages are normally delivered in 2-3 days.

What discounts do you offer?
Discounts are available by setting up a wholesale coffee agreement. Please inquire by email at: orders@brickandmortarcoffee.com

What’s involved in setting up a wholesale agreement?
Nothing crazy. Our wholesale coffee agreements are designed for coffee shops, restaurants, grocers, and bulk orders. There are three wholesale rates corresponding to monthly volume and length of the agreement. Basically, the more coffee you buy and the longer you commit to using our beans, the better the rate.

What kind of consulting and training does Brick & Mortar Coffee offer?
Brick & Mortar Coffee offers consulting (oriented towards those opening/operating coffee shops and restaurants) and training (for both individual baristas and cafe/restaurant staff). We prefer to begin our consulting and training by setting up a time after 3 pm at our brick-and-mortar location, and then spending time with clients in their own cafe on their own equipment.
Our consulting includes: equipment recommendations/setup, bar layout/design, coffee menu and recipe development, overall brand development, and manuals/workflow guides, and, of course, coffee roasting. Our training covers everything that touches coffee: brewing coffee, espresso & milk preparation, hospitality, etc.

What about this tasting room?
Our tasting room, located at 1666 E St Louis St, is open to the public from 9am – 3pm. There’s a limited menu, focused on showcasing our rotating selection of coffees. The tasting room differs from a retail coffee shop in a couple of ways: community seating (bar seating and a large community table), coffee-focused menu (hand brewed coffee, cold brew, and espresso based drinks), and it’s a working roastery (pallets, smoke, noise, shipments, importers, cuppings, explosions, etc. Just be prepared).


Have a different question?
If you have any other questions or feedback, send Brick & Mortar Coffee an email at orders@brickandmortarcoffee.com.