FAQ

Frequently Asked Questions:

When will I receive my coffee?

We roast on Tuesdays and Thursdays. Orders are packaged and shipped the following day. USPS Flat Rate Priority normally delivers in 2-3 days.

How will my delicious coffee ship?
All U.S. orders will ship USPS Flat Rate Priority. Packages are normally delivered in 2-3 days.

What discounts do you offer?
Discounts are available by setting up a wholesale coffee agreement. Please inquire by email at: orders@brickandmortarcoffee.com

What’s involved in setting up a wholesale agreement?
Nothing crazy. Our wholesale coffee agreements are designed for coffee shops, restaurants, and bulk orders. They require a commitment to purchase a minimum of 30 lbs of coffee per month for a period of at least 3 months. We offer additional discounts for longer commitment periods in increments of 3, 6, and 12 months.

What kind of consulting and training does Brick & Mortar Coffee offer?
Brick & Mortar Coffee offers consulting (oriented towards those opening/operating coffee shops and restaurants) and training (for both individual baristas and cafe/restaurant staff). We prefer to begin our consulting and training by setting up a time after 3 pm at our brick-and-mortar location, and then spending time with clients in their own cafe on their own equipment.
Our consulting includes: equipment recommendations/setup, bar layout/design, coffee menu and recipe development, overall brand development, and manuals/workflow guides, and, of course, coffee roasting. Our training covers everything that touches coffee: brewing coffee, espresso & milk preparation, hospitality, etc.

What about this tasting room?
(Our tasting room is currently following Greene County emergency ordinances)

Our tasting room, located at 1666 E St Louis St, is open to the public from 9am – 3pm. There’s a limited menu, focused on showcasing our rotating selection of coffees. The tasting room differs from a retail coffee shop in a couple of ways: community seating (bar seating and a large community table), coffee-focused menu (hand brewed coffee, cold brew, and espresso based drinks), and it’s a working roastery (pallets, smoke, noise, shipments, importers, cuppings, explosions, etc. Just be prepared).


Have a different question?
If you have any other questions or feedback, send Brick & Mortar Coffee an email at orders@brickandmortarcoffee.com.